Clear and simple.

If we cannot book your appointment in time

There is one situation where you are entitled to a full refund of the fee you paid us.

When you book our service, part of our job is to secure your visa appointment within the timeframe you have given us. If we are unable to book an appointment within that agreed timeframe, you can request a full refund of our fee. It is that straightforward. If we cannot deliver the appointment you need in the time you need it, you should not be left out of pocket.

Once an appointment has been successfully booked within your timeframe, this refund no longer applies, as the service has been delivered.

A refusal is not a refund

Outside of the situation above, our fee is non refundable. The most important point to understand is this. If your visa is refused, we do not offer a refund.

We are not being harsh, we are being honest. A visa decision depends on your own profile and circumstances, and on the judgement of the embassy or consulate. It is never in our hands. We are paid for the professional work we carry out in your case, and we carry out that work fully whether the answer is yes or no.

We will always be upfront with you about this from the very start. We cannot promise you approval, nobody honestly can. What we can promise is that we will give your application our full care and expertise, and that you will not be doing this alone.

Fees paid to others

Some costs are paid to organisations that are not us, such as embassy or consulate visa fees, appointment or biometric centre fees, courier costs or travel insurance. These follow the rules of whoever charges them and are not part of our refund policy, as we never hold that money. A refund from us refers only to the fee you paid to Real Win Immigration Services.