Your data, protected under UK GDPR.
We are committed to protecting your privacy and handling your data responsibly. This policy explains what we collect, why we collect it, how we look after it and the rights you have over it.
Last updated: 9 August 2026
Who we are
Real Win Immigration Services (“we”, “us”, “our”) provides visa consultancy services to travellers, including support with Schengen, USA and Canada visa applications. We are the data controller responsible for the personal information you share with us.
You can reach us at:
This policy explains what information we collect, why we collect it, how we look after it and the rights you have over it. Because our work involves sensitive documents, we take this seriously.
The information we collect
To help with your visa application, we may collect:
We only ask for what is genuinely needed for the service you have requested.
How we collect your information
We collect information directly from you when you contact us, book our service, send us your documents or speak with your consultant. We may also receive information from third parties involved in your application where you have asked us to act on your behalf.
Why we use your information and our lawful basis
We use your information for the following reasons.
To provide our service to you.
Preparing, reviewing and supporting your visa application, and booking your appointment. Our lawful basis is performance of our contract with you.
To communicate with you.
Answering your questions and keeping you updated on your case. Our lawful basis is performance of our contract with you and our legitimate interest in supporting our clients.
To meet our legal duties.
Keeping records and complying with the law. Our lawful basis is legal obligation.
To improve our service
and, where you agree, to send you helpful updates. Our lawful basis is legitimate interests or your consent, depending on the activity.
Special category and sensitive information
Some of the information involved in a visa application is particularly sensitive, and may include details that reveal your nationality or ethnic origin, or biometric or identity information. Where we handle information of this kind, we rely on your explicit consent, which you give us so that we can carry out your application. You can withdraw that consent at any time, although this may mean we are no longer able to continue with your application.
Who we share your information with
We only share your information where it is necessary to deliver your service or where the law requires it. This may include:
We never sell your personal information to anyone.
International transfers
Visa applications by their nature often involve sending your information to embassies, consulates or authorities based outside the Canada. Where your information is transferred abroad as part of your application, that transfer is a necessary part of the service you have asked us to provide. We take care to share only what the relevant authority requires.
How long we keep your information
We keep your information only for as long as we need it to provide your service, to meet our legal and regulatory duties, and to deal with any queries or disputes that may arise afterwards.
Our standard retention period is [X years] from the completion of your case, after which we securely delete or destroy your information.
How we protect your information
We use appropriate security measures to protect your information from loss, misuse or unauthorised access. This includes limiting who can see your documents, using secure systems to store and share information, and only keeping what we need. While no method of storing or sending information is completely secure, we take reasonable steps to keep your data safe.
Your rights
Under UK data protection law, you have the right to:
To exercise any of these rights, please contact us using the details above. We will respond within one month.
Cookies
Our website uses cookies and similar technologies to help it work properly and to understand how visitors use it.
Essential cookies
These keep you signed in, keep your application secure and remember your cookie choice. The site cannot work without them, so they are always on.
Analytics cookies (Google Analytics)
These tell us which pages people find useful, so we can improve them. They only run if you agree, and nothing is loaded until you do.
We do not use advertising or tracking cookies. You can change your choice at any time using the cookie settings link in our footer, or through your browser settings.
Marketing
We will only send you marketing messages where you have agreed to receive them. You can ask us to stop at any time by contacting us or by using the unsubscribe option in our messages. Opting out of marketing will not affect the service we provide on your visa application.
Children
Our services are intended for adults. Where an application involves a person under 18, we handle their information with the consent and involvement of a parent or guardian.
Changes to this policy
We may update this policy from time to time. When we do, we will change the date at the top of this page. Please check back occasionally to stay informed.
How to contact us or make a complaint
If you have any questions about this policy or how we handle your information, please contact us at info@realwinllc.com or +44 113 547 4651.
REAL WIN IMMIGRATION SERVICES LIMITED
55 Village Centre Pl, Suite 200, Mississauga, Ontario, L4Z1V9, Canada
Company No. 273322
Email: info@realwinllc.com
Phone: +44 113 547 4651
Website: realwinllc.com